---
title: "Contact support"
description: "Open the profile menu → Contact Us to open the support-chat drawer on the right side of the screen. Send a message, optionally attach files. We read every conversation."
group: "account"
lane: "how-to"
status: "published"
publishedAt: 2026-05-15
sidebarOrder: 50
tags: ["support", "help"]
relatedSlugs:
  - "troubleshooting/general-issues"
  - "account/settings-overview"
sidebarLabel: "Contact support"
---

Wave has direct, in-app support. No portal, no ticket queue — you message us and we message back.

## How to reach us

1. Open the **profile menu** (top-right avatar).
2. Choose **Contact Us**.
3. A **support-chat drawer** slides in from the right side of the screen.

## What the drawer looks like

The drawer opens with a greeting:

> **Hi there! Welcome to Wave, our team is happy to assist you if you need any help.**

Below the greeting, you'll see one of two states:

- **Available** — a Wave team member is online; start typing and we'll respond live.
- **Away** — the drawer shows *"We are away at the moment / We will be back as soon as possible"* with a **Start Conversation →** button. Click the button to send a message regardless; we'll respond when we're back.

Close the drawer with the **×** in the top-right of the drawer. Your conversation stays — re-open Contact Us and it's there.

## What to include in a message

The more context we have, the faster we can help:

- **What you were trying to do** — *"I was duplicating an estimate to start a similar job at a different address."*
- **What you expected** — *"I expected the address change to update the regional pricing."*
- **What actually happened** — *"Line items kept the original Denver prices even after I changed the address to Boulder."*
- **A specific estimate** — if it's about one estimate, paste the URL or mention the customer name. You can also attach files (screenshots, exported PDFs).

## What we cover

- **Product questions** — *"How do I do X?"*
- **Bug reports** — *"This thing is broken."*
- **Feature requests** — *"I'd really like the ability to Y."*
- **Account / billing issues** — *"My card was charged twice."*

We read every message and we use them to decide what to build, what to fix, and what to document.

## When email is better

If your account access is broken — you can't sign in — you can't reach in-app support. In that case, email [hello@buildwithwave.com](mailto:hello@buildwithwave.com) from the address on your account.

## Related

- [Troubleshooting & FAQ](/docs/troubleshooting/general-issues) — check for known issues first
- [Settings overview](/docs/account/settings-overview) — where the profile menu lives