# Wave > Wave is AI-driven restoration estimating. Restoration technicians describe a loss in chat and Wave reasons about the job — residential vs. commercial, water category, scope — to produce an insurance-grade estimate. This file indexes the product docs plus public marketing content (comparisons, blog posts, glossary, and About). Canonical site: https://buildwithwave.com Docs root: https://buildwithwave.com/docs Full text (single file): https://buildwithwave.com/llms-full.txt Every docs page has a raw Markdown twin at `https://buildwithwave.com/docs//.md`. The same pattern applies to comparisons (`https://buildwithwave.com/compare/.md`), blog posts (`https://buildwithwave.com/blog/.md`), and glossary entries (`https://buildwithwave.com/glossary/.md`). ## Get Started - [Welcome to Wave docs](https://buildwithwave.com/docs/get-started/welcome): Wave is AI-powered restoration estimating. You describe the loss in chat and Wave builds an insurance-grade estimate alongside you. These docs are how you use it. - [Create your account](https://buildwithwave.com/docs/get-started/create-account): Sign up for Wave at app.buildwithwave.com. Self-serve, no credit card required for the Free plan, no demo gate. - [Sign in and account basics](https://buildwithwave.com/docs/get-started/log-in): Log in at app.buildwithwave.com/auth. Reset your password from the login screen if you've forgotten it. Two roles exist on a Wave team: Admin and Member. - [Tour the Wave app](https://buildwithwave.com/docs/get-started/tour-the-app): Sixty seconds on the three screens you'll spend time in: the estimate list, the chat, and the right-rail structured estimate. ## Estimates - [Make your first estimate](https://buildwithwave.com/docs/estimates/start-an-estimate): Walk through a real loss end to end — Jordan Park, 482 Sycamore Lane, Cat 2 toilet supply line failure. From New Estimate to a complete, priced estimate in 10–15 minutes. - [Filing an FNOL](https://buildwithwave.com/docs/estimates/filing-an-fnol): First Notice of Loss in Wave is the FNOL block in the estimate's right pane. Wave auto-populates it from your first chat message; you can edit any field directly. - [The chat questionnaire](https://buildwithwave.com/docs/estimates/chat-questionnaire): Wave's chat is a structured per-room interview under the surface. Why that shape matters, and how to keep moving when you don't have an answer. - [Answer formats](https://buildwithwave.com/docs/estimates/answer-formats): The shapes of input Wave understands — measurements, ranges, approximations, math, and 'I don't know.' Reference for everything you can type or say in chat. - [Add a room mid-estimate](https://buildwithwave.com/docs/estimates/add-room): Adding a room opens a separate chat thread tab beside Main with an abbreviated per-room interview. At the end you choose Yes (Include) or No (Discard). Adding a room can slightly reprice the others. - [Rename a room](https://buildwithwave.com/docs/estimates/rename-room): Click the room name in the right pane to enter rename mode. ✓ saves, ✗ cancels. Same pattern works for the room dropdown label. - [Reorder rooms and line items](https://buildwithwave.com/docs/estimates/reorder): Drag the handle on the left of any row or section header to reorder. The General section is pinned to the top — it doesn't move. - [Edit a line item manually](https://buildwithwave.com/docs/estimates/edit-line-item-manually): Double-click a line item to enter inline edit mode. Edit description (with autofill), quantity (with live math), unit, and price. ✓ commits, ✗ cancels. - [Edit a line item via chat](https://buildwithwave.com/docs/estimates/edit-line-item-via-chat): Tell Wave what to change in plain English. The one rule: when you target a room-scoped line item, name the room in your command. - [Add a custom line item](https://buildwithwave.com/docs/estimates/add-custom-line-item): Use the + on a section header to add a line that's not in the catalog. Custom descriptions bypass autofill. Negative prices are allowed — use them for discounts and credits. - [Add a note to a line item](https://buildwithwave.com/docs/estimates/add-note-to-line-item): Notes attach to individual line items and appear inline on the estimate and PDF. Use them for clarifications like '2 fans × 2 days' or 'tear-out only, no replacement.' - [Modify a line item](https://buildwithwave.com/docs/estimates/modify-line-item): Modifiers are surcharges (and one discount) that adjust a line item's price for real-world conditions — After Hours, Heavy Cleaning, Category 3, No Bagging. Apply from the kebab or through chat. - [Delete a line item](https://buildwithwave.com/docs/estimates/delete-line-item): Two paths: the line-item kebab → Delete, or a chat command. Chat works for any room-scoped line as long as you name the room. - [Edit estimate-level notes](https://buildwithwave.com/docs/estimates/estimate-notes): The Notes block above Documentation Photos is for context that applies to the whole estimate — deposit terms, invoice terms, scheduling. Edit it directly or by chat. - [Upload and tag photos](https://buildwithwave.com/docs/estimates/upload-photos): Upload JPG/PNG/GIF/WebP files (max 5 MB each) into Documentation Photos, then tag each photo to a room. Photos also flow in by attaching them to a chat message. - [Download photos](https://buildwithwave.com/docs/estimates/download-photos): Open the Documentation Photos kebab → Download to enter selection mode, tick the photos you want (or Select All), then Download All. Files are renamed using room name + upload date + time. - [Use voice input](https://buildwithwave.com/docs/estimates/voice-input): The mic button on the chat is speech-to-text dictation — not a two-way voice agent. Hold to talk, release to send the transcribed text as a chat message. - [Change an estimate's status](https://buildwithwave.com/docs/estimates/change-status): Three statuses: Preliminary, Completed, Cancelled. Set status from the status pill in the top-right of the estimate. Cancelling is reversible — Delete (kebab) is permanent. - [Lock and unlock an estimate](https://buildwithwave.com/docs/estimates/lock-unlock): Lock is a team coordination signal. It shows a red 'View Only' badge, greys out the FNOL and the +Upload control, and restricts the breadcrumb kebab to Unlock and Export. Anyone with access can still unlock — it's a hint, not a permission. - [Export to PDF](https://buildwithwave.com/docs/estimates/export-pdf): Breadcrumb kebab → Export. Wave generates a multi-section PDF — cover page, detailed line items, project totals, photos. PDF only (no ESX) and gated on paid plans. - [Duplicate an estimate](https://buildwithwave.com/docs/estimates/duplicate-estimate): Breadcrumb kebab → Duplicate. Wave navigates to All Estimates with the clone at the top, highlighted in pink, named ' (Copy)' with a fresh estimate ID. Rename before sending. - [Delete an estimate](https://buildwithwave.com/docs/estimates/delete-estimate): Breadcrumb kebab → Delete (red). Confirm in the modal. Wave hard-deletes the estimate — no undo, no trash, no recovery. Use Cancelled status if you want a reversible 'this didn't happen' state. ## Account & Team - [Settings overview](https://buildwithwave.com/docs/account/settings-overview): Profile Settings has four tabs: Personal Info, Company Info, Teams, and Billings. Here's what each one is for and where to go next. - [Personal Info](https://buildwithwave.com/docs/account/personal-info): Your account-level settings — name, email, password, and Email Notifications. Per-user, not per-company. Every teammate has their own. - [Company Info](https://buildwithwave.com/docs/account/company-info): Company-level fields that flow into every estimate — logo, address, TIN, license number, Customer Policies. Admin-only. Set once and every PDF inherits. - [Invite a teammate](https://buildwithwave.com/docs/account/invite-a-teammate): Open Profile Settings → Teams to invite. Every paid plan includes unlimited users — no per-seat fees. Pick a role (Admin / Member) when inviting. - [User roles](https://buildwithwave.com/docs/account/roles): Wave has two roles: Admin and Member. Admin manages team and billing; Member does everything else. No granular permissions today. - [Contact support](https://buildwithwave.com/docs/account/contact-support): Open the profile menu → Contact Us to open the support-chat drawer on the right side of the screen. Send a message, optionally attach files. We read every conversation. ## Billing & Plans - [Plans and limits](https://buildwithwave.com/docs/billing/plan-comparison): Wave's plan tiers and what each one unlocks. For current prices, see the pricing page. The big differences are the estimate cap, the chat-edit cap, and PDF export. - [Change your plan](https://buildwithwave.com/docs/billing/change-plan): Profile Settings → Billings → Manage Plan hands off to Stripe's customer portal. That's where you change plan, update your payment method, see invoices, and cancel. Admins only. - [Billing history](https://buildwithwave.com/docs/billing/billing-history): View past invoices, download receipts, and update your payment method from Profile Settings → Billings. Stripe-backed, so receipts are itemized and downloadable. ## Reference - [Estimate anatomy](https://buildwithwave.com/docs/reference/estimate-anatomy): Every block in the right pane, top to bottom — Company Information, FNOL, Loss Description, Estimate Notes, Documentation Photos, Estimate Details. Reference for what's where. - [Chat commands cheat sheet](https://buildwithwave.com/docs/reference/chat-commands): Quick-reference table for the things you can do via chat — add rooms, edit line items, set FNOL fields, chain multiple edits. Includes the room-specification rule. - [Find and filter estimates](https://buildwithwave.com/docs/reference/filters-and-urls): All Estimates has filter tabs — All, Preliminary, Completed, Canceled. The top-nav tab uses American 'Canceled' but the dropdown, pill, breadcrumb, and URL all use British 'Cancelled.' Search is scoped to the active tab. - [Search](https://buildwithwave.com/docs/reference/search): Find an estimate by customer name, address, or estimate ID. Search is scoped to the active filter tab — if you don't find what you're looking for, switch to All Estimates. - [Categories](https://buildwithwave.com/docs/reference/categories): Wave's loss-type categories: water (Cat 1, 2, 3), mold, and storm today. Fire is on the roadmap. Category drives the questionnaire path and the line items Wave generates. - [Status icons](https://buildwithwave.com/docs/reference/status-icons): Each row in All Estimates shows a circular status icon — green ✓ Completed, blue 🕐 Preliminary, red ✕ Cancelled. The pill in the workspace uses the same color/shape vocabulary. ## Concepts - [Wave Intelligence](https://buildwithwave.com/docs/concepts/wave-intelligence): Wave reasons about the job — residential vs. commercial, water category, scope. The estimate reflects what an experienced estimator would build. - [Defensive bidding](https://buildwithwave.com/docs/concepts/defensive-bidding): One observable result of Wave Intelligence: estimates are defensively bid — Wave errs in the direction of including more line items, since deleting a line beats missing one. - [Chat-first, structure on the right](https://buildwithwave.com/docs/concepts/chat-first-layout): The Wave estimating screen has two halves: a chat on the left where you describe the loss, and a structured estimate on the right that updates as you talk. Edits work in both directions. - [Why we use structured chat](https://buildwithwave.com/docs/concepts/why-structured-chat): Wave's chat is a structured questionnaire under the surface — not a free-text AI assistant and not a form. Here's why we picked that shape and what it gives you. - [Wave's regional price list](https://buildwithwave.com/docs/concepts/how-wave-prices): Wave maintains a proprietary restoration price list, keyed to your loss address. US ZIP and Canadian postal codes both supported. Prices are sticky to the address you started with — if you change it mid-estimate, line items don't reprice. - [What Wave does and doesn't do (yet)](https://buildwithwave.com/docs/concepts/what-wave-does): An explicit list of what's in scope today, what's on the roadmap, and what we don't plan to build. Save this page if you find yourself asking 'can Wave do X?' a lot. ## Troubleshooting & FAQ - [Known issues and workarounds](https://buildwithwave.com/docs/troubleshooting/general-issues): A short list of the things in Wave that don't behave the way you'd expect, plus the workaround. We update this page as we find and fix issues. ## Comparisons - [Wave vs Rebuild: The AI Restoration Estimating Comparison](https://buildwithwave.com/compare/wave-vs-rebuild): Rebuild asks for your historical estimates to train their AI. Wave ships ready to work. An operator's honest look at pricing, contracts, and training data. - [Wave vs DocuSketch: Workflow vs the Estimate Itself](https://buildwithwave.com/compare/wave-vs-docusketch): DocuSketch captures, scopes, and hands off to Xactimate. Wave writes the estimate itself. A fair breakdown of pricing, workflow, and AI. - [Wave vs Encircle: Documentation Platform or the Estimate Itself](https://buildwithwave.com/compare/wave-vs-encircle): Encircle documents the loss. Xactimate prices it. Wave does both in one tool. An operator's look at real monthly costs and the 2026 AI push. - [Wave vs Symbility (now Cotality): Estimating Built for Operators](https://buildwithwave.com/compare/wave-vs-symbility): A clear look at Cotality's sprawling platform (Claim Workspace, Claims Estimate, Mitigate) and how Wave's focused estimating tool fits differently. - [Wave vs Xactimate: The Restoration Estimating Comparison for 2026](https://buildwithwave.com/compare/wave-vs-xactimate): An honest, operator-voice comparison of Xactimate's 40-year legacy product against Wave's AI-native approach. Pricing, workflows, and who each tool is really for. ## Blog - [How Franchisors Are Killing Their Franchisees (And What I'm Doing About It)](https://buildwithwave.com/blog/how-franchisors-are-killing-their-franchisees): Working with restoration companies across the country, I keep hearing the same story from franchisees: We're cooked. - [We Must Change Everything, Or We Die](https://buildwithwave.com/blog/we-must-change-everything-or-we-die): The traditional restoration workflow is a death sentence for cashflow. Here is how we can fix it. ## Glossary - [Actual Cash Value (ACV)](https://buildwithwave.com/glossary/actual-cash-value): The depreciated value of damaged property — replacement cost minus depreciation for age and wear. - [Additional Living Expenses](https://buildwithwave.com/glossary/additional-living-expenses): Coverage for lodging, meals, and other costs when a home is uninhabitable during restoration. - [Adjuster](https://buildwithwave.com/glossary/adjuster): An insurance professional who investigates claims, assesses damage, and approves estimates. - [Air Mover](https://buildwithwave.com/glossary/air-mover): A high-velocity fan that accelerates evaporation during structural drying. - [AMRT Certification](https://buildwithwave.com/glossary/amrt-certification): Applied Microbial Remediation Technician — IICRC's mold remediation certification. - [ASD Certification](https://buildwithwave.com/glossary/asd-certification): Applied Structural Drying — the advanced IICRC credential for in-place drying. - [Assignment of Benefits (AOB)](https://buildwithwave.com/glossary/assignment-of-benefits): A document where a policyholder transfers insurance claim rights to a contractor so the contractor can bill the carrier directly. - [Carrier](https://buildwithwave.com/glossary/carrier): The insurance company that underwrites a policy and pays claims. - [Category 1 Water](https://buildwithwave.com/glossary/category-1-water): Clean water from a sanitary source like a supply line or rainfall. - [Category 2 Water](https://buildwithwave.com/glossary/category-2-water): 'Gray water' that contains significant contamination — washing machine overflow, dishwasher leaks. - [Category 3 Water](https://buildwithwave.com/glossary/category-3-water): 'Black water' — grossly contaminated water, including sewage and flood water. - [CCT Certification](https://buildwithwave.com/glossary/cct-certification): Carpet Cleaning Technician — IICRC's entry-level credential for carpet restoration. - [Char](https://buildwithwave.com/glossary/char): Burned organic material left on structural surfaces after a fire. - [Class 1 Water Loss](https://buildwithwave.com/glossary/class-1-water-loss): Smallest loss — water affects only part of a room with minimal porous material absorption. - [Class 2 Water Loss](https://buildwithwave.com/glossary/class-2-water-loss): Water affects an entire room, with wicking up walls up to 24 inches. - [Class 3 Water Loss](https://buildwithwave.com/glossary/class-3-water-loss): Water comes from above — saturates walls, ceilings, insulation, and structural materials. - [Class 4 Water Loss](https://buildwithwave.com/glossary/class-4-water-loss): Specialty drying — water trapped in low-evaporation materials like hardwood or concrete. - [Clearance Test](https://buildwithwave.com/glossary/clearance-test): The testing performed after remediation to confirm contaminants are within acceptable levels. - [Code Upgrade Coverage](https://buildwithwave.com/glossary/code-upgrade-coverage): Policy coverage that pays for repairs meeting current building codes when originals don't — often needed after older homes suffer major losses. - [Containment](https://buildwithwave.com/glossary/containment): Physical barriers (plastic sheeting, zip walls) used to isolate a work area from unaffected spaces. - [Content Manipulation](https://buildwithwave.com/glossary/content-manipulation): Moving, blocking, or covering personal property during restoration work. - [Contents Cleaning](https://buildwithwave.com/glossary/contents-cleaning): The specialized cleaning of personal property affected by smoke, water, or mold. - [Coverage A](https://buildwithwave.com/glossary/coverage-a): Dwelling coverage — the structure of the home itself, including attached structures. - [Coverage B](https://buildwithwave.com/glossary/coverage-b): Other structures coverage — detached garages, sheds, fences, pools. - [Coverage C](https://buildwithwave.com/glossary/coverage-c): Personal property coverage — contents of the home like furniture, clothing, electronics. - [Coverage D](https://buildwithwave.com/glossary/coverage-d): Loss of use coverage — ALE, fair rental value when home is uninhabitable. - [Deductible](https://buildwithwave.com/glossary/deductible): The amount a policyholder pays out-of-pocket before insurance coverage kicks in. - [Depreciation](https://buildwithwave.com/glossary/depreciation): The reduction in value of damaged property due to age, wear, and condition. - [Desiccant Dehumidifier](https://buildwithwave.com/glossary/desiccant-dehumidifier): A dehu that uses absorbent materials for drying — used in low-temp or Class 4 scenarios. - [Dew Point](https://buildwithwave.com/glossary/dew-point): The temperature at which air becomes saturated and water vapor condenses into liquid. - [Drying Log](https://buildwithwave.com/glossary/drying-log): The daily record of moisture readings, temperature, humidity, and equipment use throughout a drying project. - [Emergency Services](https://buildwithwave.com/glossary/emergency-services): The immediate 24/7 response to a property loss — extraction, stabilization, board-up, and tarping. - [Equilibrium Moisture Content](https://buildwithwave.com/glossary/equilibrium-moisture-content): The moisture level a material reaches when it's balanced with the surrounding air — the target endpoint of drying. - [Examination Under Oath (EUO)](https://buildwithwave.com/glossary/examination-under-oath): A formal, recorded interview where an insurer questions a policyholder under oath as part of a disputed claim investigation. - [First-Party Claim](https://buildwithwave.com/glossary/first-party-claim): A claim filed by a policyholder directly with their own insurance carrier. - [FSRT Certification](https://buildwithwave.com/glossary/fsrt-certification): Fire and Smoke Restoration Technician — IICRC's foundational fire restoration credential. - [Grain Depression](https://buildwithwave.com/glossary/grain-depression): The difference in specific humidity between inside and outside air — measures drying progress. - [HEPA Filter](https://buildwithwave.com/glossary/hepa-filter): High-Efficiency Particulate Air filter that captures 99.97% of particles 0.3 microns and larger. - [Hydroxyl Treatment](https://buildwithwave.com/glossary/hydroxyl-treatment): Odor elimination using hydroxyl radicals — safer than ozone, usable during occupancy. - [Hygrometer](https://buildwithwave.com/glossary/hygrometer): A tool that measures the moisture content of the air (humidity). - [IICRC](https://buildwithwave.com/glossary/iicrc): Institute of Inspection, Cleaning and Restoration Certification — the industry standards body. - [IICRC S500](https://buildwithwave.com/glossary/s500): The IICRC standard for professional water damage restoration, covering categories and classes. - [IICRC S520](https://buildwithwave.com/glossary/s520): The IICRC standard for professional mold remediation. - [IICRC S700](https://buildwithwave.com/glossary/s700): The IICRC standard for professional fire and smoke damage restoration. - [Independent Adjuster](https://buildwithwave.com/glossary/independent-adjuster): A contract adjuster deployed by carriers during catastrophes or for specialized claims. - [Initial Moisture Content](https://buildwithwave.com/glossary/initial-moisture-content): The moisture reading of a material taken at the start of drying — the baseline used to measure progress. - [Line Item](https://buildwithwave.com/glossary/line-item): A single entry in an estimate representing one unit of work, material, or equipment. - [Loss of Use](https://buildwithwave.com/glossary/loss-of-use): Coverage that reimburses living expenses when damage makes a home temporarily uninhabitable. - [Matching Statute](https://buildwithwave.com/glossary/matching-statute): State laws requiring insurers to pay for uniform appearance when undamaged materials can't be matched to repaired ones — common in siding, roofing, and flooring. - [Mitigation](https://buildwithwave.com/glossary/mitigation): The emergency work done immediately after a loss to prevent further damage — water extraction, drying, tarping, board-up. - [Moisture Mapping](https://buildwithwave.com/glossary/moisture-mapping): The process of documenting wet areas on a floor plan using moisture meter readings to define the scope of a water loss. - [Moisture Meter](https://buildwithwave.com/glossary/moisture-meter): A tool that measures the moisture content of building materials like drywall, wood, and concrete. - [Negative Air Machine](https://buildwithwave.com/glossary/negative-air-machine): A HEPA-filtered blower that pulls contaminated air out of a containment area. - [OCT Certification](https://buildwithwave.com/glossary/oct-certification): Odor Control Technician — IICRC's specialized credential for odor remediation. - [Ordinance or Law Coverage](https://buildwithwave.com/glossary/ordinance-or-law-coverage): The broader policy coverage for costs imposed by building codes, ordinances, or demolition requirements during restoration. - [Overhead and Profit](https://buildwithwave.com/glossary/overhead-and-profit): The 10%+10% markup contractors apply to estimates when three or more trades are involved. - [Ozone Treatment](https://buildwithwave.com/glossary/ozone-treatment): Using ozone generators to neutralize odor molecules at a molecular level. - [Pack-Back](https://buildwithwave.com/glossary/pack-back): Returning packed-out contents to the home after restoration is complete. - [Pack-Out](https://buildwithwave.com/glossary/pack-out): Removing contents from a home to be cleaned, stored, and returned after restoration. - [Policy Limit](https://buildwithwave.com/glossary/policy-limit): The maximum amount an insurance policy will pay for a covered loss. - [Post-Remediation Verification (PRV)](https://buildwithwave.com/glossary/post-remediation-verification): Third-party testing that confirms mold remediation met clearance criteria before rebuild. - [Price List](https://buildwithwave.com/glossary/price-list): The regional pricing database that determines what each line item costs in a given market. - [Proof of Loss](https://buildwithwave.com/glossary/proof-of-loss): A sworn statement the policyholder submits to the carrier detailing the damage, cause, and amount claimed. - [Psychrometrics](https://buildwithwave.com/glossary/psychrometrics): The science of air-water vapor behavior — the foundation of structural drying calculations. - [Public Adjuster](https://buildwithwave.com/glossary/public-adjuster): A licensed adjuster hired by the policyholder (not the carrier) to maximize claim recovery. - [Reconstruction](https://buildwithwave.com/glossary/reconstruction): The rebuild phase of restoration — drywall, flooring, paint, cabinetry — after mitigation is complete. - [Refrigerant Dehumidifier](https://buildwithwave.com/glossary/refrigerant-dehumidifier): The standard dehu that cools air below dew point to condense and remove moisture. - [Replacement Cost Value (RCV)](https://buildwithwave.com/glossary/replacement-cost-value): What it actually costs to replace damaged property today, without depreciation deducted. - [Restoration Contractor](https://buildwithwave.com/glossary/restoration-contractor): A specialized contractor who performs mitigation, cleaning, and reconstruction after property damage. - [Scope Sheet](https://buildwithwave.com/glossary/scope-sheet): The detailed list of damage and required repairs used to build an estimate. - [Smoke Residue](https://buildwithwave.com/glossary/smoke-residue): The particulate and chemical deposits left on surfaces after smoke exposure. - [Soot](https://buildwithwave.com/glossary/soot): The black carbon residue produced by incomplete combustion during a fire. - [Specific Humidity](https://buildwithwave.com/glossary/specific-humidity): The actual amount of water vapor in the air, measured in grains per pound. - [Staff Adjuster](https://buildwithwave.com/glossary/staff-adjuster): A full-time employee of an insurance carrier who handles claims for that company. - [Standard of Care](https://buildwithwave.com/glossary/standard-of-care): The level of skill and care expected from a reasonably competent restoration professional — the benchmark used in disputes and litigation. - [Structural Cleaning](https://buildwithwave.com/glossary/structural-cleaning): Cleaning of building surfaces and materials — walls, ceilings, floors, framing. - [Subrogation](https://buildwithwave.com/glossary/subrogation): When one insurer recovers a claim payment from another party responsible for the loss. - [Supplement](https://buildwithwave.com/glossary/supplement): A revised estimate submitted mid-job to cover additional work or discovered damage. - [Thermal Fogging](https://buildwithwave.com/glossary/thermal-fogging): A fire restoration technique where heated deodorizer penetrates materials to neutralize odors. - [Thermal Imaging Camera](https://buildwithwave.com/glossary/thermal-imaging-camera): An infrared camera that reveals moisture patterns invisible to the naked eye. - [Third-Party Claim](https://buildwithwave.com/glossary/third-party-claim): A claim filed against someone else's insurance, usually the at-fault party. - [TPA Program](https://buildwithwave.com/glossary/tpa-program): Third-Party Administrator — a vendor network program where carriers route claims to preferred contractors. - [Vapor Pressure](https://buildwithwave.com/glossary/vapor-pressure): The force driving moisture from wet materials into drier surrounding air during drying. - [Wave Intelligence](https://buildwithwave.com/glossary/wave-intelligence): Wave's reasoning system — the part of the product that infers job context (residential vs. commercial, water category, scope) and shapes the estimate the way an experienced estimator would. Defensive bidding is one observable result. - [WRT Certification](https://buildwithwave.com/glossary/wrt-certification): Water Damage Restoration Technician — IICRC's foundational water restoration credential. - [Xactimate Code](https://buildwithwave.com/glossary/xactimate-code): A standardized code used in Xactimate software to identify a specific repair or material. ## Company - [About Wave](https://buildwithwave.com/about): Wave was started by Albert Aguilera, an independent restoration operator and licensed general contractor, to give technicians and small operators the estimating power that used to belong to enterprise carriers. - [Contact](https://buildwithwave.com/contact): Email hello@buildwithwave.com or call 732-456-5700. Response within one business day.