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Account & Team

Contact support

Open the profile menu → Contact Us to open the support-chat drawer on the right side of the screen. Send a message, optionally attach files. We read every conversation.

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Wave has direct, in-app support. No portal, no ticket queue — you message us and we message back.

How to reach us

  1. Open the profile menu (top-right avatar).
  2. Choose Contact Us.
  3. A support-chat drawer slides in from the right side of the screen.

What the drawer looks like

The drawer opens with a greeting:

Hi there! Welcome to Wave, our team is happy to assist you if you need any help.

Below the greeting, you'll see one of two states:

  • Available — a Wave team member is online; start typing and we'll respond live.
  • Away — the drawer shows "We are away at the moment / We will be back as soon as possible" with a Start Conversation → button. Click the button to send a message regardless; we'll respond when we're back.

Close the drawer with the × in the top-right of the drawer. Your conversation stays — re-open Contact Us and it's there.

What to include in a message

The more context we have, the faster we can help:

  • What you were trying to do — "I was duplicating an estimate to start a similar job at a different address."
  • What you expected — "I expected the address change to update the regional pricing."
  • What actually happened — "Line items kept the original Denver prices even after I changed the address to Boulder."
  • A specific estimate — if it's about one estimate, paste the URL or mention the customer name. You can also attach files (screenshots, exported PDFs).

What we cover

  • Product questions — "How do I do X?"
  • Bug reports — "This thing is broken."
  • Feature requests — "I'd really like the ability to Y."
  • Account / billing issues — "My card was charged twice."

We read every message and we use them to decide what to build, what to fix, and what to document.

When email is better

If your account access is broken — you can't sign in — you can't reach in-app support. In that case, email hello@buildwithwave.com from the address on your account.

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