Wave
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Account & Team

Contact support

Reach the Wave team from inside the app: open the contact form, tell us what happened, and we will get back to you. We read every message.

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Wave has direct, in-app support. No portal, no ticket queue: you send us a message and we get back to you.

How to reach us

Open the contact form from inside the app and send us a message. We read every one.

What to include

The more context we have, the faster we can help:

  • What you were trying to do: "I was duplicating an estimate to start a similar job at a different address."
  • What you expected: "I expected the new address to update the pricing."
  • What actually happened: "Prices did not change after I updated the address."
  • A specific estimate: if it is about one estimate, mention the customer name or job so we can find it.

What we cover

  • Product questions: "How do I do X?"
  • Bug reports: "This thing is broken."
  • Feature requests: "I would really like the ability to Y."
  • Account and billing issues: "My card was charged twice."

Messages like these decide what we build, fix, and document next.

When email is better

If you cannot sign in, you cannot reach in-app support. In that case, email hello@buildwithwave.com from the address on your account.

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