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Help & Troubleshooting

Contact support

Questions, bugs or ideas? Message the Wave team from inside the app and include your job number so we can go straight to it.

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Questions, bugs or ideas? Message the Wave team from inside the app. Include the job number and what you were trying to do, and we can go straight to the job.

Wave support is built into the app. Send us a message from wherever you're working and a member of the Wave team will reply as soon as we can.

How to reach us

  1. Open Contact us from the account menu.
  2. Give your message a subject, a few words on what it's about.
  3. Tell us what happened.
  4. Select Send.

You'll see a confirmation once your message is on its way.

What to include

The more context we have, the faster we can help:

  • What you were trying to do: "I was exporting the water estimate and the drying log as one PDF."
  • What you expected: "I expected both in one file."
  • What actually happened: "The PDF only had the estimate in it."
  • Which job: give us the job number. It's shown under the job's title on Overview, so we can go straight to it.

What you can send us

  • Product questions: "How do I do X?"
  • Bug reports: "This isn't working the way I expected."
  • Feature requests: "I'd love to be able to do Y."
  • Account and billing questions: "My card was charged twice."

Your messages shape what we build and improve next.

Can't sign in?

Email hello@buildwithwave.com from the address on your account.

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