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Categories

Wave's loss-type categories: water (Cat 1, 2, 3), mold, and storm today. Fire is on the roadmap. Category drives the questionnaire path and the line items Wave generates.

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Every Wave estimate has a loss-type category. The category drives the questionnaire path the chat takes and the line items Wave generates.

Supported categories today

  • Water — Cat 1 (clean source, e.g., supply line, fresh-water leak)
  • Water — Cat 2 (gray water, e.g., dishwasher overflow, toilet supply line)
  • Water — Cat 3 (black water, e.g., sewage backup, flood)
  • Mold remediation
  • Storm — wind, hail, and the water mitigation that often follows

For the canonical Jordan Park scenario we use in docs (Cat 2 toilet supply line, hall bathroom + hallway), the category is Water — Cat 2.

On the roadmap

  • Fire / smoke — coming soon. Not in the product today.
  • Asbestos — coming soon.

For the full capability matrix, see What Wave does and doesn't do (yet).

How the category gets set

Wave reads your first chat message and picks a category. "Cat 2 water loss in a hall bath" sets the category to Cat 2 water. Once set, the FNOL block in the right pane shows a Category dropdown if you need to change it later.

What changes when the category changes

  • The chat questionnaire follows a different path (Cat 3 asks about containment in ways Cat 1 doesn't)
  • PPE requirements scale with the category
  • Containment levels depend on category and class
  • Antimicrobial application is conditional on category
  • Documentation line items referenced in the estimate may differ

Flipping the category mid-estimate doesn't auto-rewrite the line items already on the estimate — review the right pane after the flip and add or remove what changed.

Mixed losses

If a job involves both water and mold (common after a delayed Cat 2 or Cat 3), you can capture both — start with the primary cause of loss in the first chat message and Wave will ask about mold during the per-room interview if it's relevant.

Fire-plus-water combos (which are extremely common after extinguishing) aren't fully supported until fire ships — for now, build the water mitigation estimate in Wave and handle the fire portion in your existing flow.

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