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Reference

What you can ask Wave

Example phrases for the most common requests: create jobs, start estimates, book visits, add contacts, notes and discounts, edit rooms and line items, ask questions, and log drying readings.

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Tell Wave what you need the way you would tell a coworker, typed or dictated, in English, Spanish or French. There are no commands to memorize. Wave creates jobs, starts estimates, books visits, edits rooms and line items, answers questions and logs drying readings from one message. Start from the command box on Home, the chat beside any job, or the Chat page in the top bar.

Jobs

  • "Water loss at 482 Sycamore Lane, Maria Garza, dishwasher leak last night"
  • "Move the Garza job to Pending"
  • "Cancel the Garza job, the customer went with another company"
  • "Reopen the Garza job"

Jobs don't use estimate credits, and the free trial includes up to 3 jobs. If the customer or address is already in Wave, Wave asks which job you mean. You can also paste an answering-service note, an intake form or a first notice of loss, and Wave fills in the job from it. Pasted text works the same as typed text.

Estimates

  • "Start a water estimate for this job"
  • "Scope the repairs too"

Each new estimate uses one credit. When you ask for one, Wave starts it. When Wave infers that you may want one, for example after you drop in a file or describe scope on a job with no estimate, it asks first, and a credit is used when you confirm. See How estimate credits work.

Schedule

  • "Send Luis to the Garza job next Tuesday at 9"
  • "Book the team at Sycamore tomorrow morning for three hours"

Relative dates like "next Tuesday" work. Wave asks when the person, the job or the time is unclear. See Book a visit.

Contacts and claim details

  • "Add Dana Reyes as the adjuster, 555-201-4478"
  • "The tenant is Chris Lee"
  • "Carrier is Northfield Mutual, claim number 24-118823"

Contact roles include Homeowner, Policyholder, Adjuster, Tenant, Property manager, Agent, Plumber, Referral source and Other.

Job notes

  • "Note: homeowner has a dog, use the side gate"

Wave saves what you say as a job note. Job notes are for your team and stay off the PDF. If you say it while an estimate is open and it's unclear where it goes, Wave asks whether to add it to the estimate or save it as a job note. See Job notes.

Rooms

  • "Add the laundry room"
  • "Rename the hall bath to powder room"
  • "The kitchen is 12 by 14"

For multi-unit losses, tell Wave which unit a room belongs to: "the kitchen and bath are in Unit 2B".

Line items

  • "Add a baseboard repair line to the hallway, 8 LF"
  • "Take the floor protection off the hall bathroom"
  • "Move the air movers to the master bedroom"

When a line item lives in a specific room, name the room so Wave knows which one you mean.

Quantities and prices

  • "Bump the dehus in the hall bath to 2"
  • "Set floor protection to $45 per LF"

Line notes

  • "Add a note to the antimicrobial: product on file with the carrier"
  • "Note on the demo line: approved by adjuster on 5/12"

Line notes print on the exported PDF.

Modifiers

  • "Apply After Hours to the service call line"
  • "Remove No Bagging from the demo line in the hallway"

Wave adds the modifiers that fit the line. See Line item modifiers.

Discounts

  • "Take 10% off the whole job"
  • "Knock $250 off the kitchen"
  • "Bring the total to $8,500"

Wave adds a Discount line worked out from the current estimate. See Add a discount.

Overhead and profit

  • "Add 10% overhead and 10% profit to the whole job"
  • "Take overhead and profit off"

Wave applies overhead and profit where you point it. See Overhead & profit and minimums.

Past jobs

  • "Scope this like the Garza job"
  • "What did we scope on the Sycamore Lane estimate?"

Wave recalls earlier jobs by customer or job name and re-scopes for the current job, using the current job's details for quantities and prices. See Ask Wave about past jobs.

Questions

  • "What's still open on this job?"
  • "Which policy section applies to the ceiling in the hall bath?"
  • "What's the best practice for drying hardwood?"

Wave answers job questions from the job's notes, estimates, schedule and drying log. For coverage, Wave recommends a reading and names the policy section it rests on. The carrier makes the coverage decision. You can also chat about industry drying and mitigation standards, based on credible sources. Standards chat comes with Basic and above, including the free trial. See Coverage and industry standards questions.

Drying readings

  • "Laundry room 68 and 44"
  • "Temp 72, humidity 41 in the master bedroom"

Log a reading: say the room and the numbers, and the reading goes to the job's drying log. Wave records the fields you say, and anything you leave out stays marked as not measured. Spot-check readings on site.

Change the plan: ask Wave to change equipment, drying days or chambers.

Wave generates sample dry logs based on what real drying science would be, to help anyone on your team who is new to drying understand drying goals for the job. Already have a drying log? Attach it in a job's chat, or start a chat from Home and tell Wave which job it belongs to. Wave reads it, answers questions about it and records any readings you tell it.

Drying logs come with Basic and above, the free trial, and Starter's 5 free logs. See Record drying readings.

Tips

  • One message holds up to 20,000 characters, enough for a long site walk. If you go over, Wave pauses before sending and tells you how many messages to split it into.
  • You can chain several edits in one message, and Wave applies them in order.
  • While Wave is working, the send arrow becomes a stop square. Press it to cancel.
  • Wave's conversation follows where you are, a job or Home. If Wave was waiting on an answer, Pick up continues it. New chat starts a clean conversation.

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