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How Wave Works

Wave Intelligence

Wave reads everything on the job and builds the estimate it calls for, stating its assumptions along the way.

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Wave understands the whole job, not just your last message.

Scope notes, site photos, a sketch, the adjuster's PDF, a policy, what the team logged on day one. Wave reads all of it, connects the dots across all rooms and documents, and builds the estimate the job calls for.

From everything on the job, Wave works out the context: the kind of property, the water category, how the structure is built, and what an experienced estimator would put on the estimate for it. Whether you're a restoration contractor or an adjuster, the result is an estimate built the way an experienced estimator builds one, for this job.

Here is what that looks like in practice.

It starts from what your team already knows

Before Wave asks you anything, it reads the job: the details on the Overview, your team's notes, and the answers you've already given. If a teammate logged the equipment on site or the cause of loss, Wave picks it up from there. When it does ask, it asks short questions to fill gaps in the scope.

The conversation follows the place you are working. In a job, the chat stays with that job across its tabs. On Home, it stays with Home. Use Pick up to return to a question Wave is waiting on, or New chat to start fresh.

It knows what comes with the work

Describe a loss and the estimate includes the work that normally comes with it, not only the items you named. Wave knows what a residential structure is made of and what that kind of loss calls for, so you can describe the job in your own words.

Wave tells you what it added, so you can see the additions on the estimate. If an item doesn't fit your job, delete it like any other line.

Category-aware estimates

Category 1, 2 and 3 shape the whole estimate, so a Category 3 estimate looks materially different from a Category 1 estimate for the same rooms. Change the category and Wave updates its view of the job, not just the label.

Built from your facts

Wave builds the estimate from what you said, uploaded or approved.

  • Your numbers lead. Quantities and counts come from what you said. When Wave needs a figure, it asks.
  • Equipment is billed as you stated it. If you say three air movers are on site, Wave bills three. If the rooms look like they could use more, Wave mentions it and lets you choose.
  • Assumptions are stated. When Wave assumes something, such as a missing measurement, it says so, so you can correct it.
  • Pending quantities wait for your answer. A line waiting on a size shows as pending and joins the total once you answer. If a quantity depends on something you haven't said yet, such as drying days, Wave updates the line as soon as you answer.
  • Totals match the estimate. Wave reports the estimate's own totals.

For more on what belongs on an estimate, see How Wave thinks about scope.

A recommended reading on coverage

Ask whether a policy covers the loss and Wave recommends a reading, names the policy section it rests on and says what could change it. Coverage decisions stay with the carrier. On plans that include them, you can also chat about the industry's water damage and mold remediation standards, based on credible sources. See Coverage and industry standards questions.

Built on restoration knowledge

Wave reads across everything on the job. Its reasoning is grounded in restoration knowledge: drying science, how structures are built, regional pricing, and familiarity with the industry's standards from field experience, credible sources and the EPA. So when you describe drywall repair, the estimate reflects what comes with drywall repair at that category and scale.

If your company works under carrier or TPA programs, upload their guidelines and Wave checks your estimates against the programs you attach, so the review reflects the programs you work under. Your guidelines stay private to your company. See Set up carrier guidelines.

The result is complete where the loss calls for it, clear about what it assumed, and priced for the loss address.

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