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Estimates

The chat interview

Wave scopes a loss by asking one focused question at a time. What Wave collects, how choice chips speed you up, and how the estimate builds as you answer.

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Wave's chat feels like a conversation, but it is doing structured work underneath. Wave asks targeted questions, one at a time, until it has enough to price the whole job. You never have to remember every category, modifier, or line item yourself.

One question at a time

Wave asks a single question, waits for your answer, then asks the next. Many questions come with tap-to-answer choice chips; tap one to answer instantly, or type your own answer if none of the chips fit. While Wave is working, a status pill shows it is thinking and the send arrow becomes a stop square you can press to cancel.

What Wave collects

Over the course of the interview, Wave gathers:

  • The customer's name and the property address (the address sets regional pricing)
  • What happened, and the water category
  • The affected rooms, with measurements for each
  • Demo days and drying days

Wave asks a few targeted questions about each room. Answer in whatever form is natural; see Answer formats.

The estimate builds as you answer

You don't answer everything and then wait. Rooms, line items, and prices appear on the estimate canvas in real time as the interview progresses. If something looks off, you can fix it the moment you see it.

When you don't have an answer

It's safe to say "I'm not sure." Wave will either ask something easier to answer or make a reasonable call and move on. Nothing is final: every value on the canvas stays editable.

Skipping ahead

You can volunteer everything you know in one message. Wave parses the whole answer and only asks about what's still missing.

After the interview

When the estimate is built, the conversation stays open. Keep chatting to add rooms, adjust quantities, or rework scope, and the canvas updates as you go. On the free trial, a completed estimate allows up to 5 follow-up chat messages; paid plans have no follow-up limit.

You can also chat with Wave in your own language, such as Spanish or French. See Use Wave in your language.

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