Wave
Docs menutap to expand

Jobs & Timeline

Cancel or reopen a job

Close out a job in a moment: drag it to Cancelled or tell Wave, with a reason if you have one, and reopen it later if the work comes back.

Last updated

Cancel a job with Cancel job in its Job actions (⋮) menu, by dragging its card into the Cancelled column on the Jobs board, or by telling Wave in the job's chat or in the command box on Home, Jobs or Timeline. Wave cancels it, clears its future appointments and open visit requests, and shows a short receipt.

Cancel a job

Say which job and, if you have one, why:

  • "Cancel this job, the homeowner went with another company."
  • "Cancel the Reyes job, insurance denied the claim."

Wave cancels the job and keeps the reason with it. If you drag a card to Cancelled instead, Wave records a default reason, so tell Wave if the reason matters to you. Drag one card at a time. A cancelled job:

  • Moves to the Cancelled column at the end of the Jobs board.
  • Shows Cancelled as its status until you reopen it.
  • Clears its future appointments and any open visit requests. The job's Notes log records the change.

Past appointments stay on the Timeline. The job's details, notes, files and estimates stay with the job. To take an estimate off the job, an Admin uses Job actions (⋮) > Archive…. See Archive an estimate.

Reopen a cancelled job

Tell Wave: "Reopen the Reyes job." Or choose Reopen job in the job's Job actions (⋮) menu, or drag its card out of the Cancelled column. The job returns to the status it had, or to the column you drop it in. If someone still needs to go out, book the visit again. See Book a visit.

Archived jobs

An Admin can archive a job from its Job actions (⋮) menu: choose Archive…, then The whole job. An archived job leaves your boards and job lists and is read-only, and its estimates, files and history are kept. To restore an archived job, contact support with the job's name or number.

Related