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Chat with Wave
Talk to Wave in your own words, typed or spoken, from Home, the Chat page or any job. Wave's conversation follows the place you are in, and you can pick up where you left off or start fresh any time.
Talk to Wave the way you would talk to a sharp office manager: type or speak in your own words. Ask a question, log a note, book a visit or start an estimate, and Wave handles it. This page shows where the conversation lives and what you can do in it.
Wave's conversation follows where you are
Moving between a job's tabs keeps the same conversation, so Wave knows which job you're on. A job with several estimates is still one place. Home and the Chat page count as one place too.
When you open a different job, or move between a job and Home, you start in a fresh conversation. The earlier talk folds into the history row at the top of the chat, where you can open and read it.
The conversation is yours, and each teammate has their own. What Wave does for you, such as adding a note, starting an estimate or booking a visit, lands on the job where the whole team can see it.
Pick up where you left off
If you left while Wave was waiting for an answer, the empty chat shows Where you left off with Wave's last question. Tap Pick up to continue, even from a different tab of the job.
If you step away for 45 minutes or more, Wave treats your next request as a new one and asks which job or estimate you mean if it's unclear.
The Chat page: questions with no job
Open Chat from the top bar (on a phone, it's in the menu button). The Chat page opens on a fresh conversation. Use it when your question isn't about one job:
- Ask about water damage, mold remediation or drying science. Wave is familiar with the standards from field experience, credible sources and the EPA, and you can chat about them based on those sources. Standards answers come with Basic and above, including the free trial.
- Ask whether a policy or program covers something. Wave recommends a reading and names the policy section it rests on. It never decides coverage. Attach the policy PDF to have Wave work from your copy.
- Attach a photo or PDF and ask about it.
- Describe a new loss and Wave creates the job.
If you type a general question into the Home box, Wave takes you to the Chat page, carries your question over and answers it there. Earlier talk is in the history row.
The chat beside a job
Inside a job, Wave's chat sits beside every tab on a computer. On a phone, pick Chat from the job's view menu. It shows the current conversation for that job next to the job's activity. Anything from before, including what you said on Home, is in the history row at the top. A message about a different job keeps a small tag with that job's name there.
Wave reads the job's notes before it answers, so you don't have to repeat what your team already wrote down. From here you can log a note, add a contact, book a visit or start an estimate. To start one, tell Wave what you need, or, when the chat is empty, tap the Make me an estimate for starter and finish the sentence. Starting an estimate uses one credit.
If you type scope details on a job that has no estimate yet, Wave checks with you first with a card. Start estimate begins it and uses a credit. Not now charges nothing and saves your words as a job note.
Ask Wave about a job
Ask anything about the job in its chat: "When is the team going back?", "What did we note about the subfloor?", "How is the drying going?" Wave answers from the job's notes, activity, estimates, schedule and drying log. Asking a question leaves the job, the estimate and the notes as they are.
When Wave is waiting on your answer
While it builds an estimate, Wave asks short questions, often with buttons you can tap. You can also type your answer or say everything up front.
On a computer, the question sits in the chat beside the job. On a phone, when you're on another view, a chat bubble with a pulsing dot appears next to the view menu. Tap it to jump straight to the question. The same bubble appears if a message didn't go through and needs a retry.
Long messages and New chat
One message can hold up to 20,000 characters, enough for a long site walk or several pages of pasted notes. If you go over, Wave holds the send and tells you how many parts to split it into, and everything you typed stays in the box. Voice takes run up to 90 seconds each, and you can stack several takes before you send.
To start fresh, tap the New chat button (a speech bubble with a plus) at the top of the chat. It appears once there is something to clear. New chat puts the current conversation away into the history row, where you can still read it, and any words you hadn't sent yet stay in the box. Files you attached but hadn't sent are cleared, so attach them again. After a New chat, name the job you mean, since Wave starts without a last job in mind.
Chatting in Spanish or French
Wave works in English, Spanish and French. Write or speak in Spanish or French and Wave replies in that language, and its choice buttons come in that language too. You can log drying readings the same way. No setup needed.
Menus, buttons and labels appear in English.